Returnments
30 days full returnments
Your advantage when you buy on Recordcase.de
We offer you an extended right of return of 30 days instead of the legal 14 days. This allows you to decide whether the product really suits you. Within 30 days from receipt of your delivery you can return items easily and uncomplicated.
Excluded from this rule are software of any kind that has already been activated as well as custom-made products, which were made on customer's request.
Return costs
The return costs will be covered by us from an article value of 50 € within Germany.
Bulky goods articles are exempt from this rule.
Returns from other countries have to be taken over by yourself!
How can I create a return?
You can easily create the return in your account under "Orders" by clicking on "Create Return" next to the order and filling in the necessary information.
If you haven't created an account and your order was placed as a guest, you can create the return using the following link:
How do I get a return label?
You will receive the return label for DHL directly for printing in your account after you have created the return. A DHL label is currently only provided for orders from Germany.
Customers from other countries can also create the return in their own account or using the guest link. Returns from other countries currently need to be self-franked.
When and how do I get my money back?
As soon as the goods have arrived, we will arrange a refund to you. We will use the original payment method you used.
I have a complaint
If anything is not to your satisfaction or if an item is defective, please contact our service team before returning it. Either by e-mail at: info@recordcase.de or even faster by phone at +49- (0)9951-690190. we will take care of your request and find a solution for sure.
I would like to exchange an article
If you don't like an item, you can exchange it for another item within 30 days.
The return costs will be covered by us from an article value of 50 € within Germany.
Excluded from this rule are software of any kind that has already been activated, opened items, bulky items, as well as custom-made products, which were made on customer's request.